Comcast Cares and Fox Rocks

Comcast has a bad reputation. We know that. They know that. I had only heard negative things about Comcast long before they arrived in Houston. So far I have been lucky with my service and have had minimal problems, but I was just waiting for my time to come.

So yesterday I was watching a recorded program and poof, snow. Everything was snow. The lady on the phone walked me through a few suggestions, but it didn't do anything, so she scheduled an appointment for Tuesday afternoon. But that wasn't really going to work thanks to a thing named Edouard. After trying to talk myself into just relying on the internet for updates (more on that in a minute), I finally decided to send an email to the Comcast Cares department. I have heard and read a lot about them over the last few months as they have invaded Twitter and have actively searched out people unhappy with their service. I admit I felt a little guilty emailing because this wasn't really an emergency, but I was getting stir crazy not being able to access the news, especially with the tropical storm approaching. So I sent an email asking if they could help in getting my appointment moved to today, i.e. before landfall. I figured it couldn't hurt. In a short time I had a response from Frank, head of community outreach, asking for more details. This morning I had another email from someone asking for my contact information and within 30 minutes I was talking to someone in Houston who was scheduling me for an afternoon appointment which has just concluded. That's amazing service. Now the cynical of you would say, if they could get someone out there that early, why didn't they do that in the first place? I really don't know and right now I don't care. I feel guilty for pulling these guys off of something probably more important, but thankfully it didn't take them long. I just want to publicly say thank you to the Comcast Cares team. I have seen other companies go on Twitter to try to establish a web presence, but until they actually make a difference in peoples lives like Frank did today, then they are just going to be empty voices on the internet, spewing their old message in a new format.

As for the Fox rocks portion, I'm talking about my local station, NOT the national network. I never watched the local Fox affiliate because it always seemed like they were trying to be cool and hip instead of just giving me the news. I think I'm probably older (or more stodgy) than the demographic they are going for. So when my cable was out I figured I'd be able to get my news on the internet. I was able to watch live streaming broadcasts from one of the television stations in the Rio Grande Valley during Dolly so surely Houston stations are all over this. Well no, they aren't. I went to the website of my most watched station and they had posted stories, some video, but no streaming video. Same with the next, and the next. I also tried the Weather Channel which was the same. Then I went to the Fox affiliate and clicked on their banner which said Live Video and Chat. When I arrived THE WEATHERMAN was in the chat answering people's questions. I couldn't believe it. You could see him on camera getting a few things ready for the afternoon broadcast, and then come back to the chat, interacting with the people in the room. There were also updates that were just for the web and the station live streams all of their news broadcasts. Why aren't the other TV stations in Houston doing something like this? I'm not sure if I will become a complete Fox convert, but I know I will be visiting the chat room again and my opinion of them has changed a great deal.

So now I'm all ready for Edouard. I shopped last night and early this morning to avoid the crowds, my news source is back on and running (by the way the problem was that my TV is old and failing; they gave me a work around thank goodness because this poor teacher can't afford a new TV), everything is all charged up and ready to go.

Star Struck